Shipping policy

Shipping Policy

Order Processing

Orders are processed and prepared for shipment after payment has been successfully confirmed.

Please allow 1–3 business days for order preparation before dispatch. During product launches, promotions, public holidays, or periods of high demand, processing may take slightly longer.

Shipping Methods and Delivery Times

Available shipping methods, shipping charges, and estimated delivery times are displayed at checkout based on the customer's delivery country and order details.

For most international orders, the estimated transit time is approximately 5–8 business days after dispatch, unless a different delivery estimate is displayed at checkout.

Delivery estimates are provided as guidance and are not guaranteed.

Shipping Charges

Shipping fees are calculated according to the destination country and the total shipment weight.

The applicable shipping fee will be clearly displayed at checkout before the customer completes payment.

International Shipping

Checkmate Merch ships to supported international destinations listed during checkout.

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges are the responsibility of the customer and are not included in the product or shipping price.

Customs Delays

International shipments may occasionally experience delays due to customs inspections, local authorities, courier operations, weather conditions, or other circumstances outside our control.

Checkmate Merch cannot guarantee customs clearance times.

Tracking

Where tracking is available, customers will receive shipment and tracking information after their order has been dispatched.

Tracking information may require some time to become active after the shipment has been handed over to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Checkmate Merch is not responsible for delays or failed deliveries caused by incomplete or incorrect address information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible before the order is dispatched.

Lost or Damaged Shipments

If your shipment arrives damaged, or if you believe your package has been lost in transit, please contact us with your order information so that we can review the situation with the shipping provider.

Contact

For any questions regarding shipping, delivery, or your order, please contact us through the Contact section of the Checkmate Merch website.