Refund policy
Return and Refund Policy
We want you to be satisfied with your purchase from Checkmate Merch.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- Returned in its original packaging where applicable
Items that show signs of wear, washing, damage caused by the customer, or alteration may not be accepted for return.
How to Request a Return
To request a return, please contact Checkmate Merch through the contact information provided on our website and include your order number and the reason for your return.
Please do not send products back before receiving return instructions from us.
Return Shipping Costs
Unless the product is defective, damaged, or an incorrect item was sent, return shipping costs are the responsibility of the customer.
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible after delivery.
Refunds
Once the returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is due to an error by Checkmate Merch or the product arrived defective or damaged.
Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders that have already entered production, preparation, or shipment may not be eligible for cancellation. Where applicable, your statutory consumer rights remain unaffected.
Non-Returnable Items
For hygiene and product integrity reasons, certain items may not be eligible for return if they have been worn, washed, used, damaged, or altered after delivery.
Personalized or custom-made products may also be excluded from returns where permitted by applicable consumer law.
International Orders
Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country.
Customs duties and import taxes paid to third parties are generally non-refundable by Checkmate Merch.
Consumer Rights
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Contact
For return, refund, or cancellation requests, please contact us through the Contact section of the Checkmate Merch website.